Hello Partner, we are very excited to announce that our big POS is now available to new agents and old agents that want to open a new location or swap their mPOS for the big POS.
You can walk into any of our offices in Nigeria or reach out to a PayCentre verified ambassador to get your big POS with a registration fee of 25,000 Naira only, for new agents and 20,000 Naira for existing agents that want to swap their mPOS for the big POS.
Here are some questions you may have about our big POS, below. Kindly read through carefully to know all that you need to.
FREQUENTLY ASKED QUESTIONS
Do I need an activation code to use the big POS?
- Yes, you need an activation code.
Can I change or swap my mPOS with the BIG POS?
- You can swap your mPOS for the BIG POS for 20,000 Naira only, you can register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
- Please note that swapping your mPOS to the Big POS will automatically increase your monthly maintenance fee to #1,000 and it will start counting from the next month.
What do I need to be able to swap my mPOS device for the BIG POS?
- Swapping costs 20,000 Naira
- The mPOS must be in good working condition.
- Agent or Ambassador must bring the mPOS to the office before making payment and collection of the BIG POS.
- No need to open a new agent location if you want to swap.
- Agents whose mPOS is faulty and wants to swap with the big POS are to pay the full 25,000 Naira.
Must I connect my phone to the BIG POS to transact?
- No, you don’t need to connect the BIG POS to your phone for transactions. But you must set up your PayCentre account on the application before transacting.
What transactions can I do on the big POS without the PayCentre application?
- You can carry out cash-out/withdrawal on the BIG POS and then carry out all the other transactions such as funds transfer, card-less withdrawal and bill payments on your PayCentre Application.
Is there a maintenance charge on the big POS?
- Yes, the monthly maintenance charge for the BIG POS is N1,000 while the mPOS is N500.
Can I use 2 PayCentre POS devices in one location?
- Yes, but you would need to have two agent accounts, just select the big POS when setting up your PayCentre account.
Why is the registration fee for the big POS more expensive?– is it still free and can it be collected back by E-SL?
- The cost of production and sourcing for the big POS is more expensive than the MPOS, the BIG POS is still free and can be collected back by E-SL if agent becomes inactive. Registration fee is 25,000 Naira.
Where can I register the BIG POS?
- You can register and get the BIG POS at any of the PayCentre offices closest to you, our offices are listed here: https://www.paycentreafrica.com/contact or from any verified PayCentre Ambassador.
Does the BIG POS print receipts?
- Yes, it prints receipts for cash out transactions
Do I need the CAC/Business Registration Certificate for registration?
- CAC certificate is not a must for new agents, but if the business is registered, you can provide us with the certificate for registration.
Can I check account balance using the BIG POS?
- No, you can’t. We are working on that feature and will notify you when it is available.
Why is my Paycentre application asking me to use BIG POS for card withdrawal transactions when it is the mPOS I have?
- That is a settings mistake, to resolve the issues of being unable to perform Cash out transactions when your PayCentre app is telling you to use the ‘BIG POS’ when you have the mPOS.
KINDLY DO THE FOLLOWING;
1. Log out of the app
2. Click to log in as administrator
3. Before logging in as admin, you will notice a Change POS type written at the bottom of the page. Agent should click on it and select MPOS, then proceed.
4. Then you should go ahead to log in as administrator, Fetch POS account, and login your pin to perform transactions
How do I connect the big POS to the PayCentre application?
- You don’t need to connect your big POS to the PayCentre application.
Is the big POS still free and can it be collected back by E-SL?
- The BIG POS is still free and can be collected back by E-SL if the agent becomes inactive. Registration fee is 25,000 Naira.
If you have any issues or any other questions not mentioned above kindly call our support line on 09087792971 or send us a message on WhatsApp via 07036918616. You can also send us a message on Facebook and Instagram on @eslhelpdesk.
When you launch your big pos,so what we do to the small paycenter let,you don”t give us warning at all ,by the we that we managing ourselves how self how do you want us to cope
Hello Partner, you asked for the BIG POS and we delivered it, Please note that the mPOS device is working perfectly and operates well, you can carry-out your daily transactions as usual.
Please I can’t use my mPOS to withdraw, anytime I try to, it keep telling me use your big POS for withdrawal, please do something about this, cos this is what we are using to manage, Though I love your new big POS, we are supposed to be notified and allow to use the type we love to, not stopping out transactions, how can I attend to customers now?
Hello Partner, we are very sorry for any inconveniences this may have caused you.
KINDLY DO THE FOLLOWING
1. Log out of the app
2. Click on Log in as administrator
3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
click on it and select MPOS, then proceed.
4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.
For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.
I have my small POS will I still pay for the big POS again
Hello Partner, you can either register for the BIG POS at the rate of N25,000 or swap your mPOS for the BIG POS at the rate of N20,000. You can register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
Another question is if I want to get the big POS will I need to return the small machine
No Partner, you do not have to, you can use both, You can register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
Will the big POS machine printout a receipt
Yes Partner.
Good evening, please can the big big POS machine check bank account balance using ATM card.
Yes Partner.
Pls is the big pos free ?
And how do I get the big pos now
Registration fee for the BIG POS is N25,000.
You can register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
Hello , good morning , my mpos is not working good, it writing feature not available when. Trying to redownload
Hello Partner. we are sorry for any inconveniences this may have caused.
KINDLY DO THE FOLLOWING
1. Log out of the app
2. Click on Log in as administrator
3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
click on it and select MPOS, then proceed.
4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.
For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.
good day sir the big POS machine has debited a customer I was not able to logging disputes on it but I could not resolve it because the transaction is not showing in the pay centre app ,why the transaction not showing in the paycenter app all the transactions in the big machine is only showing print out but it’s not showing in the paycenter app
Dear Partner, we sincerely apologize for this, Kindly call our support line on 09087792971 or send us a message on WhatsApp via 07036918616.
I have the small pin pad and really want to change to big pos. This should be allowed a and there should be a rebate. Also can the big pos do transfer and pay bills ?
Hello Partner, as an old agent you can swap your mPOS for the big one for 20,000 Naira at any of our offices. However, the big POS can only carry out cash-out transactions. Funds transfer and bill payment will still be carried out using the PayCentre app on your android device. Thank you for choosing PayCentre!
I can’t do any transaction today, they are asking to used big pos … How will I cope… They don’t give us any notification..
Hello Partner, kindly note that the mPOS is working perfectly.
KINDLY DO THE FOLLOWING
1. Log out of the app
2. Click on Log in as administrator
3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
click on it and select MPOS, then proceed.
4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.
For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.
Thank you for the intr6of the big POS please is there a way you can give it to us if some deposit is paid then the the balance can be deducted little by little until it is completed. Just a way to help your old customers to get the big POS. Thanks
Hello, it’s the big pos Android?
Hello Partner, kindly note that once the android POS is available we will inform you. Thank you for choosing PayCentre!
Please advise with an email on how to proceed on getting the big pos please .
Dear Partner, kindly follow the steps on this blog to proceed. Thank you for choosing PayCentre!
1. Can the big POS carry out Fund transfer, recharge mobile line without using the phone app.
2. Can the big POS print transactions receipt .
3. How long does the battery last
Hello Partner, the big POS prints out receipts and can only carry out cash-out transactions. The battery life is perfect. Thank you for choosing PayCentre!
This is totally Scam. I paid 15k or 14k for caution fee on MPOS. Now you want 25k for BIG POS. Which suppose to be the business partner’s choice. All you would do is to stop withdrawal on MPOS. So you want to tell me, that all I paid will be useless.
Note that we are the one petronizing you.
You are not helping us.
Good morning Partner, please note that the mPOS is working perfectly all you have to do is;
1. Log out of the app
2. Click on Log in as administrator
3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
click on it and select MPOS, then proceed.
4. Then go ahead to log in as administrator, Fetch POS account, and login with your pin to perform transaction.
For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.
Is new development from paycentre customer I will need one
Hello Partner, kindly visit any of our offices, here; https://www.paycentreafrica.com/contact with a registration fee of 25,000 Naira if you are a new agent and 20,000 Naira if you want to swap your mPOS for the big POS
I think that is a step forward, i have received a lot of insult from some customers who called it calculator and link that to network issues when occurred. I thank God, i can obtain this to progress my business.
Thank you partner, for your kind words! We pray that your business flourishes and multiplies.
My mPos no longer do cash withdrawal, only functioning for cash transfer and bill payment. So, how do I find the purse?
2. How can I check balance with the Big Pos?
3. The Big Pos is always on and the battery is very weak.
Hello Partner, you can carry out cash-out transactions with both the mPOS and the big POS.
KINDLY DO THE FOLLOWING TO USE THE mPOS CASH-OUT TRANSACTIONS
1. Log out of the app
2. Click on Log in as administrator
3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
click on it and select MPOS, then proceed.
4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.
For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.
Please, does it print out?
Hello Partner, the big POS prints out receipt. Thank you for choosing PayCentre!
Yes my question goes this way, could the mPOS be exchanged with the big POS at least to reduce the cost of collection from 25 to 15/10k
Hello Partner, for now you can only swap mPOS for big POS with the sum 20,000 Naira as an old agent. Thank you for choosing PayCentre!
I didn’t get the step to apply for the big Pos how can I help me out
Hello Partner, visit any of our offices closest to you, with a sum of 25,000 Naira if you are a new agent or 20,000 Naira if you are an old agent swapping the mPOS for the big one.
For more information, kindly read all you need to know about the Big POS here: https://blog.paycentreafrica.com/paycentres-big-pos-launch/
My mpos has been asking me to use the big POS and I’ve not been able to transact with it since yesterday? Once I click on withdrawal it asks me to use the big pos. I have uninstalled and even redownload the application but it’s still bringing the same message.
Please what can I do because I have not been able to transact with it since yesterday.
Hello Partner, we are sorry for any inconveniences this may have caused you.
KINDLY DO THE FOLLOWING
1. Log out of the app
2. Click on Log in as administrator
3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
click on it and select MPOS, then proceed.
4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.
For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.
We are sorry for any inconveniences this may have caused you.
KINDLY DO THE FOLLOWING
1. Log out of the app
2. Click on Log in as administrator
3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
click on it and select MPOS, then proceed.
4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.
For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.
I am an old customer, how many hours can I spend to get this big pos.?
Can old customer still bring requirements again.?
Or just come collect? And pay for registration,
Good morning Partner, you don’t need to come with any of the required documents for swapping. Just come along with your mPOS and a sum of 20,000 Naira. Thank you for choosing PayCentre.
Hello Partner, just visit any of our offices and come along with a registration fee of 20,000 Naira.
I’m in Asaba, where can I get the big machine?
Hello Partner, kindly visit No. 2 Waico Layout (First Floor) Behind Airtel Office, Effurun-Sapele Road Water Resources Warri, Delta state. To get your Big POS.
My question is that: (1)Any transactions we do on big pos will it add on our paycenter wallet directly in the app?
(2)Does the big Pos uses Wifi connection or it has a sim card space in it?
Yes it adds to your wallet directly, No, the BIG POS does not use a sim card, you don’t need to connect the BIG POS to your phone for transactions but you must set up your PayCentre account on the application before transacting.
Does the big POS act like other POS machine without using fone
Yes Partner, you don’t need to connect the BIG POS to your phone for transactions but you must set up your PayCentre account on the application before transacting.
Please this paycentre loyalty points of a thing, what does it mean.
PayCentre Loyalty is a feature that gives you points for every successful transaction you carry out on PayCentre! You can then convert these points to cool prizes!
PayCentre loyalty is a feature that gives you points for every successful transaction you carry out on PayCentre! You can then convert these points to cool prizes!
Can the big pos pay Nepa bill
No Partner, We are working on that feature and will notify you when it is available.
Paycentre I applaud the introduction of big POS, it’s a welcome development. But why can’t u make the big POS to carry out all kinds of transactions( withdrawals, fund transfer, bills payment etc.) Now someone will have to carry big POS, Android phone and external mobile printer for printing receipt for fund transfer since we are using the app for fund transfer. As am writing, the app can’t even print receipt anymore it crashes when the receipt icon is touched. Most customers would request for receipt of their transactions be it withdrawals or fund transfer incase of any issue. U people just mess up everything. Pls can u fix the app to start printing receipt and include fund transfer and other transactions on the big POS. And also include balance check with customers debit card on both big POS and mpos.
Hi Partner, sincere apologies for every inconvenience caused, we have noted all your suggestion and we appreciate your feedback, we will work on it, Thank you for choosing PayCentre.
How do i get the big POS
Hello Partner, Registration fee for the BIG POS is N25,000.
You can register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
My mpos is not allowed to function today 1st Nov. It’s wrote, use big pos to withdrew. Pls what can I do? I can’t afford new one now, d mpos is still intact
Hello Partner, sincere apologies for this, Kindly Log out of the app, Click to log in as administrator, Before logging in as admin, you will notice a Change POS type written at the bottom of the page, Click on it & select MPOS, then proceed. 4. Then you should go ahead to log in as administrator, Fetch POS account & login with your pin to perform transactions
I wish the existing agent will be able to swap at a lesser price
Hello Partner, You can swap at the rate of 20,000 Naira.
Good morning beloved!
I observed that the big POS has battery issue.
The battery is not as durable as mpos.
2.Things are changing, is suppose to be an Android type.
Reason being that if someone is using WiFi cannot connect the big POS.
3.Why will the big POS be for only card withdrawal? Customers are asking for printout, because some are paying for something, as needed print out for proof of payment.
Please change it.
Thanks.
Hello Partner, sincere apologies for this, the team in charge has been informed and we are working on this.
If I want to swap my mpos to big pos am I going to pay up to 25,000 because I don’t understand,let assume I don’t have mpos and I want to register for big pos how much am I going to pay?
You can swap your mPOS for the BIG POS for 20,000 Naira only, Registration for the BIG POS is 25,000 Naira
You can register for BIG POS or swap at any of PayCentre offices closest to you or from any verified PayCentre Ambassador.
Is it possible to get the big POS for someone on accommodation by paying the sum of #2500?
Hi Partner, Registration for the Big POS is N25,000 You can register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
How can I get it for someone on recommendation being an existing agent?
You can get it for someone, provided that you have their documents as follows:
– A valid means of ID
– Passport photographs
– BVN
– A recent utility bill and
– A certificate of registration of business name if the business is registered. (The registered business name is not a must for new agents)
We need the big pos to be doing transfer and checking balance. That is what most customer used to ask for
i tried too charge my mpos immediately i plugged it then it blink and getting hot now it not switching on what do i need too do?
Hello Partner, We sincerely apologize for this, Kindly call our support line on 09087792971 or send us a message on WhatsApp via 07036918616 or on Facebook and Instagram @eslhelpdesk.
Why the big pos always showing CONNECTING, RECEIVING BYTE also the battery dies quickly, since I collected this big pos I have never feel happy, the app can’t be use to pay bill, recharge card, data, betting, my 25’000 for registration is like a wasted fund because poor/weak battery never allowed me to performed transactions or to concentrate on other things I’M SAD AND DISAPPOINTED ON PAYCENTRE.
Dear Partner, we sincerely apologize for the inconvenience experienced, kindly take the big POS to any of our offices closest to you for battery optimization, which allows the battery of the big POS last for about 10 hours.
Please how much is the Big POS now, how can i get it ASAP
Registration for the big POS is N12,500, kindly provide us with your location
You can also register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
Can someone apply online for the machine and deliver it through dispatch rider?
Kindly register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
How can I get paycenter POS machine and how is your charges like
You can register and get the BIG POS or mPOS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
How much is your POS please and how are charging?
Dear Partner, Registration for the mPOS is N6,500 and N12,500 for the Big POS. You can register and get the BIG POS or mPOS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
I want the big pos
Dear Partner, kindly note that the Big POS is currently unavailable and we will notify you when it is. You can register and get the BIG POS or mPOS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
How much is the big POS now for existing agents?
Dear Partner, registration for the big POS is N12,500 only.
Did u later resolve the issue in your mPOS?
Dear Partner, kindly clarify on the issue or call our support line on 09087792971, Click on 2 if your call is not responded to, so as to register you for callback. We will call you back or send us a message on WhatsApp via 07036918616 for help.
How much do I pay if I want to swap small machine POS to big POS machine
Dear Partner, swapping costs N12,500 only. You can swap the mPOS for the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact
Good day sir,. Pls when will the big POS be available?
And is it properly working for transfer and bill payments
Can it print out receipts for all bills payment
Dear Partner, the big POS prints receipts for cashout transactions, transfer feature will be available to you very soon. Kindly note that the Big POS is currently unavailable and will notify you when it is.
Please is big pos available now
Hello Partner,
The Big POS is currently unavailable, we will notify you when it is. Please bear with us.
And how much is it
Hello Partner,
The Big POS is currently unavailable, we will notify you when it is. Please bear with us
And how much is it
And also I wish to become one of your agent.
Hello Partner, thank you for reaching out. Registration for the mini POS is N6,500, Registration for the Big POS is N12,500 but it is currently unavailable , Registration for the Android POS is N20,000. Kindly click here https://www.paycentreafrica.com/contact to visit any of our offices closest to you for registration.
Dear Partner,
The requirements are:
1. A valid means of ID
2. One passport photograph
3. BVN
4. A recent utility bill (not older than 3 months)
5. Certificate of registration of business name if the business is registered. (Registered business name is not a must for new agents)
6. A registration fee