INTRODUCING PAYCENTRE’S BIG POS

Hello Partner, we are very excited to announce that our big POS is now available to new agents and old agents that want to open a new location or swap their mPOS for the big POS. 

You can walk into any of our offices in Nigeria or reach out to a PayCentre verified ambassador to get your big POS with a registration fee of 25,000 Naira only, for new agents and 20,000 Naira for existing agents that want to swap their mPOS for the big POS. 

Here are some questions you may have about our big POS, below. Kindly read through carefully to know all that you need to. 

PayCentre registration documents.

FREQUENTLY ASKED QUESTIONS 

Do I need an activation code to use the big POS?  

  • Yes, you need an activation code.  

Can I change or swap my mPOS with the BIG POS?  

  • You can swap your mPOS for the BIG POS for 20,000 Naira only, you can register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link   https://www.paycentreafrica.com/contact 
  • Please note that swapping your mPOS to the Big POS will automatically increase your monthly maintenance fee to #1,000 and it will start counting from the next month.

What do I need to be able to swap my mPOS device for the BIG POS?

  • Swapping costs 20,000 Naira 
  • The mPOS must be in good working condition.  
  • Agent or Ambassador must bring the mPOS to the office before making payment and collection of the BIG POS.
  • No need to open a new agent location if you want to swap. 
  • Agents whose mPOS is faulty and wants to swap with the big POS are to pay the full 25,000 Naira. 

Must I connect my phone to the BIG POS to transact?  

  • No, you don’t need to connect the BIG POS to your phone for transactions. But you must set up your PayCentre account on the application before transacting.  

What transactions can I do on the big POS without the PayCentre application?  

  • You can carry out cash-out/withdrawal on the BIG POS and then carry out all the other transactions such as funds transfer, card-less withdrawal and bill payments on your PayCentre Application. 

Is there a maintenance charge on the big POS?  

  • Yes, the monthly maintenance charge for the BIG POS is N1,000 while the mPOS is N500.  

Can I use 2 PayCentre POS devices in one location?  

  • Yes, but you would need to have two agent accounts,  just select the big POS when setting up your PayCentre account. 

Why is the registration fee for the big POS more expensive?– is it still free and can it be collected back by E-SL? 

  • The cost of production and sourcing for the big POS is more expensive than the MPOS, the BIG POS is still free and can be collected back by E-SL if agent becomes inactive. Registration fee is 25,000 Naira. 

Where can I register the BIG POS?

  • You can register and get the BIG POS at any of the PayCentre offices closest to you, our offices are listed here: https://www.paycentreafrica.com/contact or from any verified PayCentre Ambassador.

Does the BIG POS print receipts? 

  • Yes, it prints receipts for cash out transactions

Do I need the CAC/Business Registration Certificate for registration?

  • CAC certificate is not a must for new agents, but if the business is registered, you can provide us with the certificate for registration. 

Can I check account balance using the BIG POS? 

  • No, you can’t. We are working on that feature and will notify you when it is available.

Why is my Paycentre application asking me to use BIG POS for card withdrawal transactions when it is the mPOS I have? 

  • That is a settings mistake, to resolve the issues of being unable to perform Cash out transactions when your PayCentre app is telling you to use the ‘BIG POS’ when you have the mPOS.

KINDLY DO THE FOLLOWING;
                    1. Log out of the app 
                    2. Click to log in as administrator 
                    3. Before logging in as admin, you will notice a Change POS type written at the bottom of the page.  Agent should click on it and select MPOS, then proceed. 
                   4. Then you should go ahead to log in as administrator, Fetch POS account, and login your pin to perform transactions 

How do I connect the big POS to the PayCentre application?  

  • You don’t need to connect your big POS to the PayCentre application.  

Is the big POS still free and can it be collected back by E-SL?  

  • The BIG POS is still free and can be collected back by E-SL if the agent becomes inactive. Registration fee is 25,000 Naira.  

If you have any issues or any other questions not mentioned above kindly call our support line on 09087792971 or send us a message on WhatsApp via 07036918616. You can also send us a message on Facebook and Instagram on @eslhelpdesk. 

77 thoughts on “INTRODUCING PAYCENTRE’S BIG POS”

  1. When you launch your big pos,so what we do to the small paycenter let,you don”t give us warning at all ,by the we that we managing ourselves how self how do you want us to cope

    1. Hello Partner, you asked for the BIG POS and we delivered it, Please note that the mPOS device is working perfectly and operates well, you can carry-out your daily transactions as usual.

  2. Kadiri Okosun Cecilia

    Please I can’t use my mPOS to withdraw, anytime I try to, it keep telling me use your big POS for withdrawal, please do something about this, cos this is what we are using to manage, Though I love your new big POS, we are supposed to be notified and allow to use the type we love to, not stopping out transactions, how can I attend to customers now?

    1. Hello Partner, we are very sorry for any inconveniences this may have caused you.

      KINDLY DO THE FOLLOWING

      1. Log out of the app

      2. Click on Log in as administrator

      3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
      click on it and select MPOS, then proceed.

      4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.

      For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.

        1. Hello Partner, you can either register for the BIG POS at the rate of N25,000 or swap your mPOS for the BIG POS at the rate of N20,000. You can register and get the BIG POS at any of PayCentre offices closest to you or from any verified PayCentre Ambassador. Our offices are listed here, kindly click on this link https://www.paycentreafrica.com/contact

  3. Raphmore Global services

    Hello , good morning , my mpos is not working good, it writing feature not available when. Trying to redownload

    1. Hello Partner. we are sorry for any inconveniences this may have caused.
      KINDLY DO THE FOLLOWING

      1. Log out of the app

      2. Click on Log in as administrator

      3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
      click on it and select MPOS, then proceed.

      4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.

      For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.

  4. I have the small pin pad and really want to change to big pos. This should be allowed a and there should be a rebate. Also can the big pos do transfer and pay bills ?

    1. Hello Partner, as an old agent you can swap your mPOS for the big one for 20,000 Naira at any of our offices. However, the big POS can only carry out cash-out transactions. Funds transfer and bill payment will still be carried out using the PayCentre app on your android device. Thank you for choosing PayCentre!

  5. Hussein rosheedat idowu

    I can’t do any transaction today, they are asking to used big pos … How will I cope… They don’t give us any notification..

    1. Hello Partner, kindly note that the mPOS is working perfectly.

      KINDLY DO THE FOLLOWING

      1. Log out of the app

      2. Click on Log in as administrator

      3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
      click on it and select MPOS, then proceed.

      4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.

      For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.

  6. Thank you for the intr6of the big POS please is there a way you can give it to us if some deposit is paid then the the balance can be deducted little by little until it is completed. Just a way to help your old customers to get the big POS. Thanks

  7. 1. Can the big POS carry out Fund transfer, recharge mobile line without using the phone app.
    2. Can the big POS print transactions receipt .
    3. How long does the battery last

    1. Hello Partner, the big POS prints out receipts and can only carry out cash-out transactions. The battery life is perfect. Thank you for choosing PayCentre!

  8. Mr Olumide Oluseyi Ogunwale

    This is totally Scam. I paid 15k or 14k for caution fee on MPOS. Now you want 25k for BIG POS. Which suppose to be the business partner’s choice. All you would do is to stop withdrawal on MPOS. So you want to tell me, that all I paid will be useless.
    Note that we are the one petronizing you.
    You are not helping us.

    1. Good morning Partner, please note that the mPOS is working perfectly all you have to do is;

      1. Log out of the app

      2. Click on Log in as administrator

      3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
      click on it and select MPOS, then proceed.

      4. Then go ahead to log in as administrator, Fetch POS account, and login with your pin to perform transaction.

      For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.

  9. Kehinde Rasheed Alani

    I think that is a step forward, i have received a lot of insult from some customers who called it calculator and link that to network issues when occurred. I thank God, i can obtain this to progress my business.

  10. Agali Daniel Chukwunedum

    My mPos no longer do cash withdrawal, only functioning for cash transfer and bill payment. So, how do I find the purse?
    2. How can I check balance with the Big Pos?
    3. The Big Pos is always on and the battery is very weak.

    1. Hello Partner, you can carry out cash-out transactions with both the mPOS and the big POS.

      KINDLY DO THE FOLLOWING TO USE THE mPOS CASH-OUT TRANSACTIONS

      1. Log out of the app

      2. Click on Log in as administrator

      3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
      click on it and select MPOS, then proceed.

      4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.

      For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.

  11. My mpos has been asking me to use the big POS and I’ve not been able to transact with it since yesterday? Once I click on withdrawal it asks me to use the big pos. I have uninstalled and even redownload the application but it’s still bringing the same message.
    Please what can I do because I have not been able to transact with it since yesterday.

    1. Hello Partner, we are sorry for any inconveniences this may have caused you.

      KINDLY DO THE FOLLOWING

      1. Log out of the app

      2. Click on Log in as administrator

      3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
      click on it and select MPOS, then proceed.

      4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.

      For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.

    2. We are sorry for any inconveniences this may have caused you.

      KINDLY DO THE FOLLOWING

      1. Log out of the app

      2. Click on Log in as administrator

      3. Before logging in as admin, you will notice a Change POS Type written at the bottom of the page.
      click on it and select MPOS, then proceed.

      4. Then go ahead to log in as administrator, Fetch POS account and login with your pin to perform transaction.

      For more information, call us on 09087792971 or send us a message on WhatsApp via 07036918616.

  12. I am an old customer, how many hours can I spend to get this big pos.?
    Can old customer still bring requirements again.?
    Or just come collect? And pay for registration,

    1. Good morning Partner, you don’t need to come with any of the required documents for swapping. Just come along with your mPOS and a sum of 20,000 Naira. Thank you for choosing PayCentre.

    1. Hello Partner, kindly visit No. 2 Waico Layout (First Floor) Behind Airtel Office, Effurun-Sapele Road Water Resources Warri, Delta state. To get your Big POS.

  13. Moronkola wuraola

    My question is that: (1)Any transactions we do on big pos will it add on our paycenter wallet directly in the app?
    (2)Does the big Pos uses Wifi connection or it has a sim card space in it?

    1. Yes it adds to your wallet directly, No, the BIG POS does not use a sim card, you don’t need to connect the BIG POS to your phone for transactions but you must set up your PayCentre account on the application before transacting.

    1. Yes Partner, you don’t need to connect the BIG POS to your phone for transactions but you must set up your PayCentre account on the application before transacting.

    1. PayCentre Loyalty is a feature that gives you points for every successful transaction you carry out on PayCentre! You can then convert these points to cool prizes!

    2. PayCentre loyalty is a feature that gives you points for every successful transaction you carry out on PayCentre! You can then convert these points to cool prizes!

  14. Paycentre I applaud the introduction of big POS, it’s a welcome development. But why can’t u make the big POS to carry out all kinds of transactions( withdrawals, fund transfer, bills payment etc.) Now someone will have to carry big POS, Android phone and external mobile printer for printing receipt for fund transfer since we are using the app for fund transfer. As am writing, the app can’t even print receipt anymore it crashes when the receipt icon is touched. Most customers would request for receipt of their transactions be it withdrawals or fund transfer incase of any issue. U people just mess up everything. Pls can u fix the app to start printing receipt and include fund transfer and other transactions on the big POS. And also include balance check with customers debit card on both big POS and mpos.

    1. Hi Partner, sincere apologies for every inconvenience caused, we have noted all your suggestion and we appreciate your feedback, we will work on it, Thank you for choosing PayCentre.

  15. My mpos is not allowed to function today 1st Nov. It’s wrote, use big pos to withdrew. Pls what can I do? I can’t afford new one now, d mpos is still intact

    1. Hello Partner, sincere apologies for this, Kindly Log out of the app, Click to log in as administrator, Before logging in as admin, you will notice a Change POS type written at the bottom of the page, Click on it & select MPOS, then proceed. 4. Then you should go ahead to log in as administrator, Fetch POS account & login with your pin to perform transactions

  16. Good morning beloved!
    I observed that the big POS has battery issue.
    The battery is not as durable as mpos.
    2.Things are changing, is suppose to be an Android type.
    Reason being that if someone is using WiFi cannot connect the big POS.
    3.Why will the big POS be for only card withdrawal? Customers are asking for printout, because some are paying for something, as needed print out for proof of payment.
    Please change it.
    Thanks.

  17. If I want to swap my mpos to big pos am I going to pay up to 25,000 because I don’t understand,let assume I don’t have mpos and I want to register for big pos how much am I going to pay?

    1. You can swap your mPOS for the BIG POS for 20,000 Naira only, Registration for the BIG POS is 25,000 Naira
      You can register for BIG POS or swap at any of PayCentre offices closest to you or from any verified PayCentre Ambassador.

    1. You can get it for someone, provided that you have their documents as follows:
      – A valid means of ID
      – Passport photographs
      – BVN
      – A recent utility bill and
      – A certificate of registration of business name if the business is registered. (The registered business name is not a must for new agents)

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